OVERVIEW
The satisfaction of our loyal customers is top priority at KARV. That’s why we make returns a simple and painless process.
Purchases made on karvluxury.com can be returned in accordance with our policy listed here:
Step 1: Print our return form by clicking HERE. (If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return).
Step 2: Complete return form.
Step 3: Place completed return form inside your return package.
Step 4: Mail return package and form to:
KARV, LLC
1389 Center Drive
Suite 120
Park City, Utah 84098
REFUNDS:
In order to receive a full refund to your credit card:
- Returned items must be returned to KARV at the above address within 15 days of the delivery.
- Returned items must be in new condition.
- Returned items must be in complete original packaging.
- If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.
STORE CREDIT:
Store credit will be issued for items returned to KARV within 30 days of delivery.
- Returned items must be in new condition.
- Returned items must be in complete original packaging.
- Store credit is valid for up to 1 year from the date of issue.
- If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.
EXCHANGES:
In order to exchange an item the following criteria must be met:
- Items to be exchanged must be returned to KARV within 30 days of delivery.
- Returned items must be in new condition.
- Returned items must be in complete original packaging.
- Store credit is valid for up to 1 year from the date of issue.
- If the return is due to an error on the part of KARV, please contact us for a pre-paid shipping label for your return.
KARV will process your return within 5 business days. You will receive an email confirmation from our customer service department once your return has been processed.
Please contact us with any additional questions.
SHIPPING:
Due to the hand-crafted nature of our products, some items may take longer to ship. Please allow 6-8 weeks from date of purchase for delivery of your order.
Bespoke items require additional processing and shipping times will vary.
Contact us for expedited shipping options.